BBC Response to 'Perks' Complaint

Stroppyreaders may remember that I complained to the BBC about their use of the word 'perks' to describe BA cabin crew's travel allowances. Here is Auntie Beeb's response ...

Dear Ms Booth

Reference 10172

Thank you for your e-mail regarding BBC News.

I understand that you’re unhappy with the content of recent reports as you feel the term ‘perks’ is inappropriate and offensive when referring to British Airways staff travel concessions.

I can assure you that no harm or offence is intended and we’re well aware of our commitment to impartiality. Certainly, we don’t aim to denigrate the work done by BA staff in any way.

I appreciate you may continue to disagree with this, however, so I've registered your strong comments on our audience log. This is a daily internal report of audience feedback which we circulate to all BBC News staff, including their senior management. It ensures that your concerns are circulated and considered across the BBC.

Thanks again for taking the time to contact us.